Last Updated: January 15, 2024
Effective Date: January 15, 2024
This Refund and Cancellation Policy ("Policy") governs the refund and cancellation terms for services provided by Aaiva Digital Private Limited ("Company," "we," "us," or "our"). By using our services, you agree to the terms outlined in this policy.
2.1 Trial Duration: We offer a 14-day free trial for all new customers.
2.2 Trial Terms:
2.3 Trial to Paid Conversion: If you upgrade to a paid plan during the trial, billing begins immediately.
3.1 How to Cancel:
3.2 Cancellation Notice: We require 30 days' written notice for subscription cancellation.
3.3 Effective Date: Cancellation takes effect at the end of the current billing cycle.
3.4 Service Access: You retain access to services until the end of the paid period.
4.1 Eligible for Refund:
4.2 Not Eligible for Refund:
5.1 Refund Request:
5.2 Refund Timeline:
5.3 Refund Methods: Refunds will be processed through the original payment method.
6.1 Pro-rated Refunds: For mid-cycle cancellations, we may offer pro-rated refunds for unused services.
6.2 Calculation: Refund amount = (Days remaining in billing cycle / Total days in billing cycle) × Monthly fee
6.3 Minimum Refund: No refunds for amounts less than ₹500.
7.1 Cloud Services:
7.2 SaaS Platform:
7.3 Consulting Services:
8.1 Internal Resolution: We encourage direct communication to resolve refund disputes.
8.2 Escalation: Unresolved disputes may be escalated to our management team.
8.3 External Resolution: Customers may contact consumer protection authorities if needed.
9.1 Data Access: You have 30 days to export your data after cancellation.
9.2 Data Deletion: All data is permanently deleted after 30 days.
9.3 Backup Responsibility: We recommend backing up your data before cancellation.
We are not liable for refunds due to circumstances beyond our control, including but not limited to natural disasters, government actions, or third-party service failures.
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Continued use of services constitutes acceptance of modified terms.
For refund and cancellation inquiries, contact us at:
This policy does not affect your statutory rights under Indian consumer protection laws. You may have additional rights depending on your location and circumstances.
